Frequently asked questions
Frequently asked questions
Frequently asked questions
Preguntas frequentes
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What types of payment do you accept?
We accept payment in cash, Visa or Mastercard credit cards, bank cheques and ANCV holiday vouchers.
Are accessories included in the price?
Yes, all the accessories available at La Cyclerie are included, with the exception of child seats and baskets. And if you do get a puncture, the repair of the first puncture per bike is also included.
How much do you charge at the time of booking?
If you make a reservation, we will only deduct 10% from the total amount of your reservation as a deposit. This gives you the option of settling the contract when you collect the bikes from the shop or when they are delivered to your home, whichever way you prefer. In the event of cancellation, we undertake to refund the 10%, except in the case of late cancellation, i.e. less than 2 days before the date of collection of the bikes.
Speaking of punctures, what does my insurance cover? What if my bike is stolen?
The insurance mainly covers you in the event of theft, but an excess of 30% of the bike's market value applies. In the event of breakage, the excess is 10%. Of course, if the cost of repairing the breakage is less than the excess, we will only charge you for the repair. Please note that if your bike is stolen, you must report it immediately to the police, otherwise the insurance will not apply. Finally, if you have not taken out insurance, the full value of the bike will be reimbursed in the event of theft.
The value of the bicycles invoiced in the event of theft is to be found here (see "user billing" tab) .
What size bike is right for my children?
12″ pitchoun bikes with stabilisers from 3 years up to 1m. 18″ pitchoun bikes from 4 to 7 years old, from 1m to 1m20 (stabilisers can be added)
MTB 20″ from 6 to 8 years old, from 1m20 to 1m35. VTT 24″ from 8 years to +, from 1m35 to 1m55 approximately.
How do I collect my reserved bikes?
Come and collect them directly from the shop on the day, in Léon at 27 place du docteur Dufau, with your booking voucher or ID.
What if I choose to have my order delivered?
When you book online, you specify your holiday address and the desired delivery time slot, which we will validate as quickly as possible. When the bikes are delivered, you and our driver agree on an appointment to collect the equipment at the end of your stay.
Please note that delivery times will be restricted in summer.
Where do you deliver?
We deliver to addresses in the communes of:
- Vielle-saint-Girons
- Linxe
- Moliets-et-Maa
- Saint-Michel-d'escalus
What happens if I have a mechanical problem?
In the event of a puncture or other mechanical problem, try to reach the shop in Léon. If you are too far from Léon, call us and we will try to find a solution. We also invite you to go directly to the nearest repairer or hire company. They will not charge you anything and we will take care of the compensation. The repair of the first puncture per bike is included in the price. However, if the breakage is your fault, the repair will be at your expense or covered by insurance if you have taken out cover.
Do you have any other questions? Would you like a quote for a group? Contact us by email at :
lacyclerie.léon@gmail.com or by telephone at 0670469000
Thank you from La Cyclerie! See you soon for your bike hire in Léon!
What types of payment do you accept?
We accept cash payments, Visa or Mastercard credit cards, bank checks and ANCV holiday check.
Are accessories included in the price?
Yes, all accessories available at La Cyclerie are included with the exception of child seats and baskets. And if you come to burst a wheel, the repair of the first puncture by bike is also included.
How much do you pick up when booking ?
In case of booking via our booking platform, we collect a deposit of 10% of the total amount of the order. This as confirmation. The rest is due when removing the bikes in store or during home delivery. In case of cancellation before 2 days of the date of withdrawal of the bicycles, you can ask for the total refund of the deposit.
Speaking of punctures, how do I get covered by the insurance ? What happen if my bike is stolen ?
The insurance covers you mainly in case of theft but a deductible of 30% of the market value of the bike applies. In case of breakage this deductible is 10%. Of course, if the repair of the breakage is less important than the cost of the franchise, we only charge you for the repair. Be careful, if your bike is stolen, you must immediately declare it in gendarmerie otherwise the insurance does not apply. Finally, if you have not subscribed to the insurance then the total value of the bike is to be refunded in case of theft.
Which size is right for my kids?
12 " pitchoun bikes with stabilizers from 3 years old up to 1m
16″ pitchoun bicycles from 4 to 7 years, from 1m to 1m20 (possibility of adding stabilizers)
20 " MTB from 6 to 8 years, from 1m20 to 1m35 MTB
24 " from 8 years to +, from 1m35 to 1m55 approx.
Where do you deliver ?
We deliver to addresses located in the municipalities of: Vielle-saint-Girons, Linxe, Moliets-and-Maa and Saint-Michel-d'escalus. Delivery time will be limited in summer.
And if a mechanical glitch happens to me ?
In case of puncture or other mechanical glitch try to reach the store in Leon . If you are too far from Leon, call us, we will try to find a solution. We invite you to go directly to the repairer or lessor closest to where you are. It will not charge you anything and we will take care of it. The repair of the first puncture by bike is included in the price. However if the damage is caused by you, the repair will be at your expense or covered by the insurance if you have subscribed it.
You have more questions ? Want a quote for a group? Contact us by email at: contact-lacyclerie-leon@gmail.com or by phone at 0670469000 La Cyclerie says thank you !
Qué tipos de pago se aceptan?
Aceptamos pagos en efectivo, tarjetas de crédito Visa o Mastercard, cheques bancarios y cheques de vacaciones ANCV.
Are the accessories included in the price?
Sí, todos los accesorios disponibles para La Cyclerie están incluidos, con excepción de los asientos para niños y las canastas. And if you ever need to buy a new wheel, we'll even repair the first time it breaks on a bicycle.
¿Cuánto recoges al reservar?
En caso de reservar a través de la plataforma de reservación, recaudamos un depósito del 10% del importe total del pedido. This will serve as confirmation. The remainder is due when the bicycles are collected from the shop or during the delivery to your home. In the event of cancellation before 2 days from the date of collection of the bicycles, you may request a full refund of the deposit.
¿cómo estoy cubierto por el seguro? ¿Qué pasa si me roban la bicicleta?
El seguro lo cubre principalmente en caso de robo, pero se aplica un deducible del 30% del valor de mercado de la bicicleta. In the event of wear, this deductible is 10%. Por supuesto, si la reparación de la rotura es menos importante que el costo de la franquicia, solo le cobramos por la reparación. Tenga cuidado, si le roban su bicicleta, debe declararla de inmediato en la gendarmería; de lo contrario, el seguro no se aplica. Finalmente, si no se ha suscrito al seguro, se reembolsará el valor total de la bicicleta en caso de robo.
¿Qué tamaño es el adecuado para mis hijos?
Bicicletas Pitchoun de 12 " con estabilizadores desde 3 años hasta 1 m Bicicletas Pitchoun de 16 " de 4 a 7 años, de 1m a 1m20
(posibilidad de agregar estabilizadores) 20 " MTB de 6 a 8 años, de 1m20 a 1m35 MTB 24 " de 8 años a +, de 1m35 a 1m55 aprox.
¿Dónde entregas?
Entregamos a direcciones ubicadas en los municipios de: Vielle-saint-Girons, Linxe, Moliets-and-Maa y Saint-Michel-d'escalus. Service time will be limited in January.
¿Y si me ocurre un problema mecánico?
En caso de pinchazo u otra falla mecánica, intente llegar a la tienda en León. Si está demasiado lejos de León, llámenos, intentaremos encontrar una solución. Lo invitamos a ir directamente al reparador o arrendador más cercano a donde se encuentra. No le cobrará nada y nosotros nos encargaremos de ello. The repair of the first pinchazo en bicicleta está incluida en el precio. Sin embargo, si el daño es causado por usted, la reparación será a su cargo o cubierta por el seguro si la ha suscrito.